Questions, answered properly

Yes, for a unit you own. A factory radio code is an anti-theft measure for the head unit, not for the vehicle, and recovering it is exactly what dealers do — usually for more money and with an appointment. You confirm at checkout that the unit is yours, and we decline anything that looks like it is not. What we will never supply is listed in our acceptable use policy.

Reply to your delivery email with the serial and what the unit displays. We re-run the calculation and check you have the right family for your label. If it still will not open, you get a full refund — see the refund policy. The single most common cause is a misread character: a zero read as an O, or a five read as an S.

Sometimes. Ford M series, Toyota ERC and Eclipse ESN units can display their serial on screen with a button combination, so nothing needs to come out. Most others print the serial only on the chassis label. Each serial-finding guide says which applies to your unit and what tools you need.

Immediately. The lookup runs the moment payment clears, the result appears on screen, and the same result is emailed as a permanent link you can come back to. There is no human in the loop and nothing to wait for.

No. We ask you to attest that the unit is yours, and we keep the record of that attestation. Uploading a title document would mean us storing far more personal information about you than a four-digit code warrants.

Not on this site. The Radio Code recovers factory radio unlock codes for a unit you own. VIN history reports live on pullvinreport.com. We do not decode registration plates here, and we never return keeper or owner details. What we refuse is listed in our acceptable use policy.

No. We recover factory audio-unit unlock codes, and that is all. Immobiliser PINs, key programming, incode/outcode, IMEI unlocks and glove-box style bypass methods are all off the table, whoever is asking. For a key or immobiliser you need a franchised dealer or a licensed auto locksmith with proof of ownership.

We keep the record of the order so we can honour the guarantee and meet tax requirements, and that is all we use it for. We do not build profiles, we do not sell lookup histories, and we do not pass your details to marketers. Questions go to support@theradiocode.com.

That is a lockout timer from previous wrong attempts, not a fault. Leave the ignition on with the radio powered and let the timer run down — power-cycling usually restarts it. Once CODE reappears, enter our code once, carefully.

Go by the maker name printed on the chassis label rather than the serial format. Fiat units in particular were built by Visteon, DAIICHI and Delphi with overlapping serial lengths, and the maker name is the only reliable tie-breaker. If the label is unclear, send us a photo before you pay.

Yes, and that is normal — a Toyota ERC is regenerated whenever the unit fully loses power. Send us the new ERC and we will re-run it at no charge.

No. A code is derived from one specific serial and will not open a different unit, even an identical model. Each unit needs its own lookup.

Sometimes. Send a photo of the chassis label and we will tell you whether it is decodable before you pay anything. If we cannot do it, we will say so rather than sell you a guess.