Talk to a human
One inbox, read by people who know what a DIN key is. Ask before you buy if you are unsure — we would rather turn away an order than sell you the wrong one.
Email us
Every message is answered. Include the details below and we can usually resolve it on the first reply.
support@theradiocode.comWe do not run a phone line. A photo of a label solves more cases in one message than a call ever has.
What do you need?
Each of these opens an email with the right subject line already filled in.
A code did not work
Send the serial you submitted, your order reference and what the unit displays when you enter the code. We re-run it or refund you.
Report a failed codeWhich family do I have?
Photograph the chassis label — the whole label, in focus, including the maker name — and we will tell you which product to buy. Free, before you pay.
Send a label photoMy unit is not listed
We add families as licences allow. Send the label and the vehicle and we will tell you honestly whether it is decodable.
Ask about a unitRefunds and billing
Refund requests, receipts and duplicate charges. Please email before raising a chargeback — we can usually resolve it the same day.
Request a refundHave these ready
- Your order reference, which starts with wtc_ and is on your delivery email.
- The serial exactly as you submitted it.
- A clear photo of the chassis label if the question is about a radio.
- What the unit displays right now — CODE, WAIT, LOCKED, or something else.
Try these first
Three pages resolve most questions faster than we can reply.