Refund policy
What our accuracy guarantee actually promises, how to claim it, and the handful of things it cannot cover.
Last updated Sep 10, 2026
01The guarantee
Money-back if a code is wrong. If a code we supply does not unlock your head unit, you get your money back. You have 30 days from the order, and you do not have to argue for it.
We would rather refund you than have you feel you were taken for a ride by a site that sells four digits and disappears.
02How to claim
Reply to your delivery email, or write to support@theradiocode.com, with the serial you submitted and what the unit displays when you enter the code. A photo of the chassis label is the single most useful thing you can send.
We check two things first, because they resolve most cases: whether the serial was read correctly, and whether the unit belongs to the family you selected. If either was wrong we re-run the calculation at no extra cost.
If the corrected code still does not work, we refund the full amount to the original payment method. Stripe returns it in five to ten business days depending on your bank.
03What the guarantee covers
It covers the thing we are actually responsible for: the accuracy of the radio unlock code we sold you.
- A radio code that does not unlock the unit whose serial you gave us.
- A code calculated for the wrong family because of an error at our end.
- An order that failed because the calculator was unavailable.
04What it does not cover
There are a few situations where a refund is not appropriate, and it is fairer to say so up front than to bury them.
- Damage caused while removing or refitting a head unit. Please read the guide for your family before you start, and disconnect the battery if you are pulling connectors.
- A unit that is faulty, water-damaged or has failed internally. A correct code cannot fix broken hardware.
- Deciding you no longer want a code that has already been delivered, absent an accuracy problem. Codes are digital and instant, which is why this is flagged at checkout.
- A unit locked out by repeated wrong guesses before you bought from us. Wait out the lockout timer and try our code once it clears.
05Chargebacks
Please email us before raising a chargeback. A chargeback costs us a fee and takes weeks, whereas we can usually refund you the same day. We have never needed a customer to go to their bank to get their money back.